Privacy for Website Visits and Water Damage Calls
Calling about water beneath a sink or across a Chapel Hill floor involves sharing details about your property. Our local water damage professionals take the next steps; the notice below addresses call information and recording.
Your Call Details and Website Information
Recording Starts When the Call Connects
Calls placed to the Dogwood Water Damage number are recorded, with recording beginning at connection and continuing until the call ends. Continuing the call means you consent to that recording. End the call if you don't want your conversation recorded. These recording terms apply to everyone who calls, wherever they are calling from.
Local Water Damage Help by Phone
Call Dogwood Water Damage for local water damage help in Chapel Hill, Durham, Raleigh and nearby Triangle towns in North Carolina. One of our local water damage partners answers your call and does the work. The room pages cover kitchens, bathrooms, ceilings, floors, basements and crawl spaces.
What the Call Collects
Calls pass through our own call-tracking platform, which records the conversation and logs call details. Those details include your phone number, when you called and how long the call lasted. Whatever you say during the conversation also becomes part of the recording.
The information you give may describe your town and which rooms are wet. For example, your description may concern water under a kitchen cabinet, a bathroom floor or a wet basement. Those room details are part of the call information along with the phone number, call time and duration.
Who Receives Call Information and How Long We Keep It
Recordings and call data are shared only with the person who takes your call, the call-tracking service that runs the line and when the law requires. This applies to both the recorded conversation and the logged details of the call.
Recordings and call records stay on file for as long as they are needed. That retention applies to the conversation about your wet rooms as well as the logged phone number, time and length of the call.
Counting Visits to the Room Pages
On the website, Google Analytics 4 and Umami count visits, pages and devices. Google Analytics 4 uses cookies. Umami is hosted on a server we run ourselves and sets no cookies.
These tools help count visits to pages such as kitchen, ceiling and crawl-space information. You won't find forms, accounts, payments or advertising anywhere on these pages. You can read the room pages without opening an account or entering information in a website form.
Maps on Some Pages
Loading an embedded Google map on a page sends your IP address and browser details to Google.
Questions, Access, Deletion and Privacy Choices
Email [email protected] with privacy questions or to request access to or deletion of your personal information. To opt out of any sale or sharing of your personal information under state privacy laws, write to that same address.
An opt-out does not stop your call from connecting to water damage help. You can make that privacy choice and still speak with the person answering about the wet rooms. For questions about the information collected during a call or a website visit, use the privacy email above. The contact page also explains how to reach Dogwood Water Damage about water damage.